Policies for Corporate Activities
Corporate Governance
Olympus is continually working to provide value to all stakeholders by establishing clear chains of business accountability and improving management efficiency based on its management philosophy, "Social IN". Our compliance center has established the helpline where employees can seek advice. Other priorities include information security, such as the protection of personal information, and the maintenance of effective corporate risk management systems.
Customer-focused Behavior
Our goal is to ensure that customers are happy that they chose Olympus products. We have established systems to ensure that Voice of Customer (VOC) data is used throughout our organization. There are also customer satisfaction training courses for employees at each level of seniority. In fiscal 2008, we gathered and analyzed VOC information and targeted improvements in product usability, including the use of universal design concepts. We also improved our repair services.
Procurement
Olympus works in partnership with its suppliers to improve corporate value on both sides through CSR initiatives throughout the supply chain. Specifically, we work to build stronger partnerships with suppliers by emphasizing certain basic principles, including compliance with laws and regulations, respect for human rights and the environment, and fair and open business transactions.
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