Quality Assurance
The Olympus Group implements its quality philosophy by ensuring all employees consistently approach their manufacturing and service tasks from the customer's perspective.
Quality Philosophy
1. Realization of genuinely world-class "Total Quality" in all aspects of the organization.
2. Provision of the highest quality products and services to customers.
Core Principles
(1) All actions to reflect a customer-oriented approach.
(2) Develop "Win-Win" relationships with all partners.
(3) Be disciplined in following the appropriate procedures and, in day-to-day operations, continuously strive for improvement, avoiding complacency.
Priority Measures
Total quality innovation under customer-focused management systems
In fiscal 2008, we sought to enhance the usability of our products by gathering and applying voice of customer (VOC) information, and by conducting usability assessments with the aim of optimizing ease of use from the customer’s perspective. In fiscal 2009, we will implement customer-focused management by applying VOC feedback to individual processes that make up our management systems.
We will also implement world-class quality assurance systems. Aspects covered will include safety at the development stage and regulatory compliance.
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