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Product assessment from the customer's perspective: Usability assessment

Olympus aims to provide products and services that can be used with confidence by as many people as possible. We check usability by identifying potential problems from the customer's perspective through the use of internal and external monitors to check products before the commercialization stage. The monitors are asked to look at products from various viewpoints, including whether products are difficult to operate or understand.

A usability monitoring room

A usability monitoring room

Usability Assessment of Box-Type Fluorescence Image Device

Olympus developed the FSX100 Box-Type Fluorescence Image Device in response to input from users who were concerned about the complexity of microscope operations and wanted an ultra-simple system with mouse-controlled operations. The FSX100, which does not require a dark room, went on sale in November 2008.

The product underwent two usability assessments focusing on the intuitiveness of its software. In the early stages of development, simulator-based assessments were used to identify and rectify problems. Immediately before the product launch, production prototypes were assessed to verify the effectiveness of improvements and ensure optimal ease of use from the customer’s perspective.

The FSX100 Box-Type Fluorescence Image Device

The FSX100 Box-Type Fluorescence Image Device

Before improvement: Assessment results indicated that it was difficult to understand the relationship between whether or not the observation filter button was pushed down and whether or not an image was displayed. After improvement: The observation filter button was moved closer to the image window, and the relationship between the status of the button and whether or not an image was displayed was clarified.

Before improvement:
Assessment results indicated that it was difficult to understand the relationship between whether or not the observation filter button was pushed down and whether or not an image was displayed.

 

After improvement:
The observation filter button was moved closer to the image window, and the relationship between the status of the button and whether or not an image was displayed was clarified.

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