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Olympus creates value by working from the customer's perspective to provide satisfaction through its products and services. Group-wide quality assurance activities play an essential part in our efforts to provide products and services that will earn the confidence and trust of our customers.
We monitor user wishes and views and by seeking input from customers who have actually used Olympus products. This customer input, together with information from marketing surveys, is applied to the development of our products.
Olympus has established various quality assurance mechanisms based on international certification systems. These allow us to assess product quality accurately, ensure that customers can use our products with confidence, and achieve continuing improvement.
One of the keys to customer satisfaction is the ability to respond promptly to inquiries and provide timely repair services on the rare occasions that faults occur. Olympus has developed systems to meet these needs and is continually improving its capabilities in this area.