| November 28, 2002 |
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Olympus To Expand Its Consumer Product
Support Services in China |
| Directly Controlled Service Centers Open in Shanghai and Beijing |
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To further strengthen its customer service support structure in the rapidly growing Chinese market, Olympus Optical Co., Ltd. ( President: Tsuyoshi Kikukawa ) has established service centers in Shanghai ( opened April 2002 ) and this November in Beijing. Both service centers offer showrooms and training centers for dealers and feature such consumer products as digital and film cameras.
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Olympus has already established authorized repair shops and developed its consumer product repair services in cities throughout China, including Shanghai, Beijing, Shenyang, Chengdu, Guangzhou, Chongqing, Kunming, Shenzhen, and Xi-an. The company opened its first directly controlled service center in Shanghai this April, and has now also opened a directly controlled service center in Beijing. In doing so, Olympus aims to strengthen its customer service support structure for both the growing film camera market and the digital camera market, where rapid expansion is anticipated.
Both service centers in Shanghai and Beijing offer a wide range of comprehensive services including " one-hour-service* " where immediate on-site repair is carried out for customers who bring items into the center. In addition to offering repair function and other services, the centers will provide training for dealers and incorporate showrooms where visitors can touch and try Olympus products.
By offering this level of high-quality total service support for customers in the Chinese market, Olympus plans to improve its brand image among Chinese consumers. While more directly controlled service centers are being planned for the future, Olympus is also working to improve and expand its authorized repair centers and to construct a comprehensive service structure that extends across China.
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Currently only available in Shanghai. Same service will be implemented to Beijing in the future. |
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| Outline of Beijing Service Center: |
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| Name: |
Olympus ( China ) Investment Co., Ltd.,
Beijing Service Center |
| Address: |
Room 707, Tower W2, The Towers, Oriental Plaza No.1, East Chang An Ave. Dong Cheng District. Beijing China 100738 |
| Product Handled: |
Digital cameras, film cameras, and recorders |
| Commencement of operation: |
November 1, 2002 |
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| Outline of Shanghai Service Center |
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| Name: |
Olympus ( China ) Investment Co., Ltd.,
Shanghai Service Center |
| Address: |
Room1106-1111, Metro Tower, 30 Tian Yao Qiao Road, Shanghai China 200030 |
| Product Handled: |
Digital cameras, film cameras, and recorders |
| Commencement of operation: |
April 1, 2002 |
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| Beijing Service Center |
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| Shanghai Service Center |
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*Olympus Optical Co., Ltd. was changed to OLYMPUS CORPORATION as of October 1, 2003.
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