Update: Investigation into cybersecurity incident ongoing

October 19, 2021

We can confirm that the incident on October 10, 2021, was a cyberattack affecting our business operations in the Americas (U.S., Canada and Latin America). There has been no impact to our operations in other regions.

While we are experiencing temporary disruptions to our business operations in the Americas, we are making steady progress towards ensuring that we can quickly return to providing an uninterrupted supply of our products and services for our customers and their patients.

We have reported the incident to the relevant law enforcement authorities and will continue to take all necessary measures to serve our customers and business partners in a secure way.

The nature and scope of the incident is under further investigation and we continue to learn additional details, including the likelihood of data exfiltration. We are committed to providing appropriate notifications to impacted stakeholders.

We apologize for any inconvenience caused by this incident.