Communication with Stakeholders
Basic Approach and Policy
The Olympus Group is committed to "making people's lives healthier, safer, and more fulfilling." This is our corporate philosophy and the fundamental concept underlying our activities, enabling us to respond to the highest expectations of our stakeholders, conduct ourselves as a model corporate citizen, and work towards sustainable growth together with society.
In acting as a global company to address the issues of international society, we are participating in the UN Global Compact, reporting our CSR activities to them and conducting studies into what we can do to contribute to the Sustainable Development Goals (SDGs).
To implement a customer-centric approach and a constant quest for quality under the Olympus Group Quality Policy, the Olympus Group regularly monitors customer satisfaction in each of our activities, from sales to after-sales service and repair, and provides feedback on our activities during and after sales to improve the quality of our operations. Especially in the medical area, we are working to provide a safe and reliable healthcare environment for our customers. Specifically, we are contributing to greater efficiency in medical care at medical institutions, including communicating important information to customers, providing training on the appropriate use of our products, maintenance services and prompt recovery and repair services for our products.
Shareholders and Investors
We adhere closely to the Article 27-36 of the Financial Instruments and Exchange Act (so-called "Fair Disclosure Rules") and proactively disclose our management policies, financial status, business activities, non-financial and corporate information in a fair, timely and appropriate manner according to the Olympus Group's Disclosure Policy. We also invite investors to meetings in which our senior management, including the Representative Executive Officer, relevant executive officers, and head of relevant business divisions, present our medium- to long-term corporate strategies and business plans.
Once a year, the Procurement Policy Meeting is held with key domestic suppliers for each business for the purpose of sharing with them the business strategies and procurement policy of the Olympus Group.
In addition, Compliance Helpline, a service to receive inquiries on compliance, handles reports from the Olympus Group in Japan and from suppliers with which Olympus has direct trade relations.
We conduct the Core Value Survey for all 35,000 Olympus Group employees to build a better corporate culture and working environment through listening to our employees. The results of the survey are then shared by senior management in different regions and utilized to create various improvement measures. We are particularly keen on disseminating open corporate culture and work style reform, as well as enhancing working efficiency. As a part of this movement, Olympus launched the time-off scheme for voluntary activities and another system to allow side jobs. We also regularly publish the Global Newsletter. By distributing news relevant to the entire Olympus Group, such as interviews with new senior managers, to all employees across the world, we encourage borderless communications beyond the divisions and regions. In Olympus and its Japan subsidiaries, the Human Resources Division takes the initiative to hold dialogs between senior management and employees or labor unions in order to establish and operate schemes and measures to help diverse human resources exert their full capabilities. The senior management and labor union leaders discuss management-related issues including corporate culture, bonuses, and future personnel system, and the results of such discussions are shared among union members and all managers through the intranet.
As a global med-tech company, Olympus actively participates in resolving local social issues based on our Corporate Citizenship Policy through working together with a wide range of stakeholders, including local governments, schools, and corporations, in the communities across the world where our business sites are located. We also take part in local community events, such as promoting cancer screenings through networks of healthcare administration and NPOs, and providing classes jointly with NPOs for primary schools and junior high schools.
National and Local Governments
We are actively involved in a wide range of corporate citizenship programs in cooperation with national and local governments. In Japan, we maintain cancer prevention agreements with several prefectural and city governments to encourage their citizens to take cancer screenings. As a part of these agreements, Olympus provides leaflets to explain endoscopic examinations, which health administration then include in notice letters about strategic stomach cancer screenings and colon cancer examinations. Also, Olympus and its Japan subsidiaries host classes in primary schools and junior high schools as a part of the school curriculum for Period for Inquiry-Based Cross-Disciplinary Study and cancer education such as "Endoscope workshop for kids" to teach children about endoscopes and cancer prevention, and "Microscope workshop for kids" to contribute to STEM education in schools.
We also donated funds and personal protective equipment to charity organizations across the world as a contribution to COVID-19 countermeasures.